Refund policy
At BeautyHabitStore, we want you to be happy with your purchase. If you need to return an item or request a refund, we're here to help.
Store: BeautyHabitStore
Email: supportbeautyhabit@gmail.com
Phone: 07412060975
Return Address: 43 Crantock Road, Perry Barr, Birmingham, UK
1. Returns
You may request a return for eligible products within 14 days of receiving your order.
To request a return, please contact us at supportbeautyhabit@gmail.com and provide:
Your order number
The name of the product(s) you wish to return
The reason for the return
Photos, if the product is damaged, defective, or incorrect
Once your return request is approved, we will provide you with the appropriate return instructions.
For UK consumers, statutory cancellation rights may allow you to notify us within 14 days of receiving your goods and then return the goods within a further 14 days.
2. Condition of Returned Products
Returned products should be:
Unused and in resalable condition
In their original packaging where reasonably possible
Complete with any accessories, labels, or included items
Properly packaged to prevent damage during return shipping
Beauty, Cosmetics & Fragrance Products
For hygiene and health-protection reasons, we may not accept the return of products that have been opened, used, tested, or unsealed where the right to cancel has been legally lost because the seal was broken.
This does not affect your statutory rights where a product is faulty, damaged, not as described, or otherwise does not meet legal requirements.
3. Change-of-Mind Returns
If you change your mind about an online purchase, you may have a statutory right to cancel within the applicable cancellation period.
Where the statutory cancellation right applies:
You must notify us within 14 days of receiving the goods.
You then have a further 14 days to send the goods back.
Products should be returned in accordance with the condition requirements above.
We will process the applicable refund in accordance with UK consumer law.
You do not normally need to provide a reason for exercising a statutory cancellation right.
4. Faulty, Damaged or Incorrect Items
If your order arrives:
Damaged
Defective
Faulty
Incorrect
Significantly different from the product description
please contact us as soon as possible at supportbeautyhabit@gmail.com.
Please include your order number and photographs showing the issue where possible.
We will assess the issue and, where applicable, offer an appropriate remedy such as a replacement, repair, or refund in accordance with your legal rights.
Your statutory consumer rights are not affected by this policy.
5. Non-Returnable Items
Certain products may not be eligible for return where permitted by law, including:
Products that have been opened or unsealed for hygiene reasons
Products that have been used or tested
Products damaged after delivery through customer misuse
Personalised or custom-made products, where applicable and permitted by law
Any other products that are legally excluded from cancellation or return rights
Nothing in this section limits your legal rights regarding faulty, defective, damaged, or misdescribed products.
6. Return Shipping Costs
For a change-of-mind return, the customer is generally responsible for the cost of returning the product unless we have agreed otherwise.
If the item is faulty, damaged, incorrect, or not as described, we will work with you to arrange an appropriate remedy and, where applicable, cover reasonable return costs.
If you use a return service, we recommend obtaining proof of postage and tracking information.
7. Refunds
Once we receive and inspect an eligible returned item, we will process the applicable refund.
Where a statutory cancellation applies, refunds will generally be issued within 14 days of receiving the returned goods, or earlier where required by law.
Refunds will normally be made to the original payment method used to place the order.
Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.
8. Original Delivery Charges
Where a customer exercises a statutory cancellation right, we will refund the cost of the standard delivery option originally paid for, where required by law.
If you selected a more expensive delivery service, we are generally only required to refund the cost of the standard delivery option.
9. Partial Refunds
A deduction may apply where legally permitted if the value of goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics, and functionality.
No unlawful deduction will be made from a refund.
10. Exchanges
We may offer exchanges where appropriate and subject to product availability.
If you would prefer an exchange rather than a refund, please contact us at:
supportbeautyhabit@gmail.com
11. Orders That Have Not Yet Shipped
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to cancel the order before dispatch where possible.
If the order has already been dispatched, the applicable cancellation and return procedure will apply.
12. Return Address
Unless we provide different return instructions, returns should be sent to:
BeautyHabitStore
43 Crantock Road
Perry Barr
Birmingham
United Kingdom
Please contact us before sending a return so that we can confirm the correct return procedure.
13. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it, please first check with your bank or payment provider.
If you still have not received your refund, contact us at:
supportbeautyhabit@gmail.com
Please include your order number so we can investigate the matter.
14. Statutory Rights
Nothing in this Return & Refund Policy affects your legal rights under applicable consumer protection law.
Where UK consumer law gives you rights that are more favourable than the terms stated in this policy, those legal rights will apply.
15. Contact Us
If you have any questions about returns, refunds, exchanges, damaged products, or cancellations, please contact:
BeautyHabitStore
Email: supportbeautyhabit@gmail.com
Phone: 07412060975
Address: 43 Crantock Road, Perry Barr, Birmingham, UK
We aim to respond to customer enquiries as quickly as possible.