Shipping policy
Last updated: 17 September 2026
At BeautyHabitStore, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Areas
We currently ship orders to customers within the United Kingdom.
Shipping availability and delivery options are displayed at checkout based on the delivery address and products in your order.
If we offer shipping to additional countries or regions in the future, the applicable shipping options, costs, and delivery times will be displayed at checkout.
2. Order Processing
Orders are normally processed after payment has been successfully received.
We aim to process orders as quickly as possible, usually within 1–2 business days.
Business days are Monday through Friday, excluding UK public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing times may occasionally be longer during:
Sales and promotional periods
Product launches
Holidays
High-volume periods
Unexpected operational circumstances
If there is a significant delay in processing your order, we will make reasonable efforts to contact you.
3. Shipping & Delivery Times
Available shipping services and estimated delivery times will be shown during checkout.
Estimated delivery times are provided as a guide and may vary depending on:
Delivery address
Shipping service selected
Courier operations
Weather conditions
Public holidays
Unexpected transportation delays
Other circumstances outside our reasonable control
Unless otherwise agreed with you, applicable UK consumer law generally requires goods purchased online to be delivered without undue delay and normally within 30 days.
4. Shipping Costs
Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be subject to the terms displayed with the relevant promotion.
We will not add undisclosed mandatory shipping charges after you have completed your purchase.
5. Order Confirmation
After placing an order, you will receive an order confirmation by email containing information about your purchase.
Please check your order confirmation carefully and contact us as soon as possible if any information is incorrect.
6. Tracking Information
Where tracking is available, tracking information will be provided by email after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been collected or scanned by the carrier.
You can use the tracking information provided to monitor the progress of your delivery.
7. Delivery Address
Please ensure that your delivery address is complete and accurate when placing your order.
We are not responsible for delays caused by an incorrect or incomplete address supplied by the customer.
If you notice an error in your delivery address after placing an order, please contact us immediately at:
supportbeautyhabit@gmail.com
We will make reasonable efforts to update the address before dispatch where possible, but we cannot guarantee that an address can be changed after an order has been shipped.
8. Missed Deliveries
If you are unavailable when the courier attempts delivery, the courier may:
Attempt delivery again
Leave the parcel in a safe place where permitted
Leave instructions for collection
Leave the parcel with an appropriate neighbour where permitted
The specific procedure depends on the courier and delivery service used.
Please follow the instructions provided by the courier.
9. Delayed Orders
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.
Delays can result from:
Courier problems
Severe weather
Transportation disruption
Public holidays
Industrial action
Incorrect or incomplete delivery information
High shipping volumes
Events outside our reasonable control
If your order appears to be significantly delayed, please contact us so that we can investigate the delivery status.
10. Lost Parcels
If your order appears to have been lost during delivery, please contact us at:
supportbeautyhabit@gmail.com
We may contact the relevant delivery provider to investigate the shipment.
Where appropriate, we will work with the courier and customer to resolve the issue and provide an appropriate remedy in accordance with applicable consumer law.
11. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Where possible, please provide:
Your order number
Photographs of the damaged packaging
Photographs of the damaged product
Any relevant delivery information
Please retain the original packaging until the matter has been resolved, as it may be required for a shipping claim.
We will assess the issue and, where applicable, provide an appropriate remedy in accordance with your legal rights.
12. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us at:
supportbeautyhabit@gmail.com
Please include your order number and details of the item concerned.
We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable remedy.
13. Orders Returned to Us
An order may be returned to us by the delivery provider for reasons including:
Incorrect address
Incomplete address
Failed delivery attempts
Refusal of delivery
Failure to collect the parcel
Other delivery-related circumstances
If your order is returned to us, please contact us at:
supportbeautyhabit@gmail.com
Depending on the circumstances, we may be able to arrange another delivery or process a refund in accordance with our Return & Refund Policy and applicable law.
14. Changes to Orders
If you need to change your order or delivery address, contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate requests before the order has been dispatched.
Once an order has been dispatched, we may not be able to make changes.
15. International Shipping
Unless specifically stated at checkout, we currently do not offer international shipping.
If international shipping becomes available, the applicable countries, shipping costs, delivery times, duties, taxes, and other applicable charges will be displayed during checkout.
16. Customs, Duties and Taxes
For orders shipped within the UK, applicable taxes and charges will be displayed as required during checkout.
For any future international orders, customers may be responsible for customs duties, import taxes, or other charges where applicable and where these are not included in the checkout price.
Any applicable charges will depend on the destination country's rules.
17. Shipping Restrictions
Certain beauty, cosmetic, fragrance, or other products may be subject to carrier-specific shipping restrictions.
Where a product cannot be shipped using a particular service, we may use an alternative available shipping method or contact you regarding the available options.
18. Delivery to Safe Places
If you provide delivery instructions or authorise a courier to leave a parcel in a specified safe place, delivery may be considered completed when the courier records the parcel as delivered according to those instructions.
Customers should only select a safe place where they consider it reasonably secure.
19. Delivery Problems
If you experience a delivery problem, please contact us and provide:
Your full name
Order number
Delivery address
Details of the problem
Tracking number, if available
We will make reasonable efforts to investigate and resolve the issue.
20. Refunds Related to Shipping
Shipping-related refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.
Where a customer exercises a statutory cancellation right, the standard delivery charge may be refundable where required by law. Additional charges for an upgraded delivery service may not be refundable beyond the cost of the standard delivery option.
21. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact:
BeautyHabitStore
Email: supportbeautyhabit@gmail.com
Phone: 07412060975
Address: 43 Crantock Road, Perry Barr, Birmingham, UK
We aim to respond to customer enquiries as soon as reasonably possible.
22. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery providers, business practices, or applicable laws.
The latest version will always be published on our website with the updated date.